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Shipping and FAQ

Shipping • Returns • Contact US

 

Do you ship worldwide & how much does shipping cost?
Yes - we ship worldwide. We offer all customers free Domestic and International Shipping with tracking. No shipping cost & no sales tax (UNLESS MANDATED BY YOUR STATE OR PROVIDENCE)

We want your experience to be simple and efficient - just the way we like it.


What are your shipping and processing times?
Standard Shipping Times
USA and Canada: 5 - 21 days
Oceania: 7 - 21 days
Europe: 9 - 30 days
Latin America: 10 - 30 days
Other countries: 14 - 30 days


Processing Times
Orders can sometimes take up to 48hrs days to process after placing the order before shipping out. We do not ship on weekends.

Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!

If you need more detailed information, please shoot us an email at
info@shophotboxe.com and we'll help you out!

Unexpected Delays
In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

STILL NEED ASSISTANCE?
CONTACT US AT INFO@SHOPHOTBOXE.COM

HERE ARE SOME FREQUENTLY ASKED QUESTIONS:


Can I cancel my order after I've made a purchase on the website? - You can.
We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.


How do I return or exchange an item? - Our Guarantee.
Our return policy lasts 30 days beginning only when our package is delivered to your address.


We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.


We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at INFO@SHOPHOTBOXE.COM and we will respond within 24 hours to assist with the process.


What types of Payment do you accept? - All Standard Payments.
We accept all Payments by Visa, Mastercard, and American Express.


What are your shipping options? - Limited by volume.
Currently we can only offer one standard shipping option. Please see our shipping page for more detailed information on shipping times by zone.


What if the item I ordered arrives broken or damaged?
We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 48 hours of receiving that item and we'll work it out with you. INFO@SHOPHOTBOXE.COM


Where do you ship from?
Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.
Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.

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